Returns & Exchanges

At Buy Kiwi, we want you to be completely satisfied with your purchase, which is why we offer a flexible 30-day return policy for unused and original-packaged items. Our streamlined process ensures that returning or exchanging your products is as simple and hassle-free as possible.

Return Process

• 1.
  Initiate Your Request

  Log into your Buy Kiwi account and navigate to your order history to select the items you wish to return and receive a Return Authorization number.

• 2.
  Prepare the Package

  Securely pack the items in their original packaging, ensuring all tags and accessories are included to prevent damage during transit.

• 3.
  Ship the Item

  Affix the provided prepaid shipping label to your package and drop it off at any authorized courier location or scheduled pickup point.

• 4.
  Receive Refund or Exchange

  Once our warehouse inspects the returned goods, we will process your refund to the original payment method or ship your replacement within 5-7 business days.